Advanced Asset Management in Jira Service Management

Name: Advanced Asset Management in Jira Service Management
SKU: 300201783
Availability: InStock

Description

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents’ fingertips.

Additional Course Information

Schedule and Pricing

Target Audience

Jira Service Management project admins
Service management leads

Pre-Requisites

Objectives

Create and configure Asset object custom fields
Create and configure referenced Asset custom fields
Create AQL queries with inbound and outbound object references
Map import data to referenced object types
Search for objects connected to a ticket
Trigger automation from Asset objects and Jira issues
Perform advanced object and global Asset configurations

Course Delivery Modality

VILT

Duration in Hours

8

Credits Eligible

1

Course Vendor

Course Outline

Create and configure Asset object custom fields
Create and configure referenced Asset custom fields
Create AQL queries with inbound and outbound object references
Map import data to referenced object types
Search for objects connected to a ticket
Trigger automation from Asset objects and Jira issues
Perform advanced object and global Asset configurations