Modern Workplace

This Course will empower IT professionals and security analysts with the expertise to utilize Microsoft Intune and Microsoft Security Copilot effectively in device management and security operations. This course directs learners towards optimizing Intune for enhanced security and integrating Security Copilot to strengthen their organization’s security stance.

What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly.
Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility—all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.

MS-721T00: Plan, configure, and manage collaboration communications systems with Microsoft Teams prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools.
By the end of the course, learners will be able to:

Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
Manage Teams meetings, webinars, and town halls
Configure Microsoft Teams Rooms and Surface Hub devices
Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
Apply identity and access management best practices

Over 200 million users rely on Microsoft 365 and SharePoint—but most don’t take full advantage of its capabilities. This hands-on training gives you the skills to navigate and use SharePoint Online efficiently, helping you manage team resources, collaborate effectively, and streamline daily workflows.
In this SharePoint basics training, you’ll learn to manage documents, create and customize lists, search for content, and work in team sites. You’ll also explore simple automation using Power Automate, all within the modern Microsoft SharePoint interface.
Designed for non-technical professionals, this course equips you to confidently use SharePoint in a Microsoft 365 environment to support team collaboration, resource sharing, and task coordination.

Nearly 80% of Fortune 500 companies rely on Microsoft 365 and SharePoint to power their intranet and collaboration. Beyond storing documents, SharePoint connects sites, streamlines content management, and integrates apps that enhance productivity.
The SharePoint – Site Owner with Power Platform (Modern Experience) course builds on basic SharePoint usage to teach you how to plan and manage a multi-site intranet. You will explore hub sites, advanced list management, validation rules, and integration with Power Apps to create custom user experiences.
This training helps experienced site users step into a site owner role, enabling them to unify navigation, manage content efficiently, and extend SharePoint functionality with Power Platform tools.

In this course, you’ll learn how to bring people together to create an optimal employee experience that enables your organization to improve productivity, develop empathetic leadership, and transform how employees feel about their work. In your organization today, are people being treated well, or are their needs neglected? Are your teams aligned on goals with a sense of purpose? Are you driving the business outcomes that you need?
The Microsoft Viva employee experience platform provides the infrastructure to create the culture of trust, collaboration, well-being, and active listening that you envision. This training course will provide Microsoft Employee Experience Platform Specialists with a comprehensive overview of Microsoft Viva, as well as Microsoft 365, Teams, and SharePoint. It will cover how to identify requirements for designing experiences for employee onboarding, career and skill development, rewards and recognition, compensation and benefits, employee wellbeing, and employee retention.
It will also cover how to design solutions to meet these requirements, and how to collaborate with senior executive leadership, human resources, IT, adoption and change management, and learning and organizational development departments. Finally, it will cover how to continuously improve employee experiences based on data-driven insights and feedback.

In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra, Windows Autopilot, Microsoft Intune Suite and Microsoft Defender for Endpoint are explored to protect devices and data.

This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance.
In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments.
The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management.
In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365’s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Azure Active Directory Identity Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization’s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint.
Once you have this understanding of Microsoft 365’s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels.

This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

This course examines the key elements of Microsoft 365 messaging administration, including message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. This course is designed for persons who are aspiring to be Messaging Administrators in a Microsoft 365 deployment.

MS-700T00: Manage collaboration and communication with Microsoft Teams is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.

Microsoft® SharePoint®, in conjunction with the Microsoft 365™ productivity and office automation suite, provides tools to create and manage a corporate intranet, facilitate content sharing and collaboration, and enable users to create, access, store, and track documents and data in a central location.
Users who already have experience as SharePoint site members and owners may be ready to move on to more advanced site-building tasks such as using custom site templates, custom themes, applying advanced permissions settings, improving security, and preparing sites to support governance and compliance.
Advanced site builders may be ready to undertake more advanced site management tasks, working in conjunction with their SharePoint Administrator to create and use custom site templates, term sets and metadata, manage information governance and compliance, and get deeper into SharePoint security configuration.
This course focuses on these advanced site-building and administration tasks.

Microsoft® SharePoint® is a platform designed to facilitate collaboration and allow people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. As such, SharePoint has many distinct features that must be enabled and configured, and many content structures that can be selected, added, and configured. In this course, you will learn how to create, configure, and manage SharePoint sites so that your team or organization can share information and collaborate effectively. SharePoint content structures and configuration options are complex. Site owners must understand what features, options, and content structures are available in SharePoint, and how to properly configure them. With SharePoint sites, features, and content structures properly implemented, users will be able to securely share files, collaborate on documents, and access information they need to work with their colleagues more effectively.

In many professional environments today, people work collaboratively in teams. Information technology and applications facilitate this by allowing people to easily share, access, edit, and save information. Microsoft® SharePoint® is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. In this course, you will learn about and use SharePoint to access, store, share, and collaborate with information and documents. SharePoint is a complex platform with many features and capabilities. A strong understanding of those features and capabilities will allow you to work more efficiently and effectively with SharePoint, and with the documents and data stored in SharePoint. Furthermore, effective use of the Modern UI and Office 365™ integrations will streamline tasks, and facilitate collaboration with colleagues in other Office 365 and third-party apps.

This course is an introduction to Microsoft® 365 in a cloud-based environment. Using the Microsoft 365 suite of productivity apps online, users can easily communicate and collaborate through Microsoft® Teams® messaging and meeting functionality and Outlook® email. When you create a team, the Microsoft SharePoint® team site provides a central storage location for accessing and modifying shared documents. Each user also receives individual document storage through OneDrive® for Business. Teams can provide a central hub for working with shared documents in the familiar apps—Word, PowerPoint®, and Excel®—as an alternative to installing the Microsoft 365 Desktop applications.

In this course, students will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data.

In this course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 and later operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows. Students will also learn how to secure the Windows OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows clients.

MS-900T01: Introduction to Microsoft 365 introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You’ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support. 

In this course you will learn how to secure user access to your organization’s resources. The course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to setup and use Azure AD Connect, and introduces you to conditional access in Microsoft 365. You will learn about threat protection technologies that help protect your Microsoft 365 environment. Specifically, you will learn about threat vectors and Microsoft’s security solutions to mitigate threats. You will learn about Secure Score, Exchange Online protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. In the course you will learn about information protection technologies that help secure your Microsoft 365 environment. The course discusses information rights managed content, message encryption, as well as labels, policies and rules that support data loss prevention and information protection. Lastly, you will learn about archiving and retention in Microsoft 365 as well as data governance and how to conduct content searches and investigations. This course covers data retention policies and tags, in-place records management for SharePoint, email retention, and how to conduct content searches that support eDiscovery investigations.

What if you could build enterprise-grade apps without writing a single line of code? With Microsoft PowerApps, anyone can design low-code apps that streamline business processes, connect to real data, and integrate with Microsoft 365, all without writing a single line of code.
The 55265 Microsoft PowerApps Training course equips students to create professional-grade apps that connect with data sources like Excel, SharePoint, and Azure SQL. Through guided instruction and hands-on labs, you’ll learn how to build canvas and model-driven apps, apply branding, write formulas, and embed your apps in tools like Teams and SharePoint Online.

Managing Microsoft System Center Configuration Manager (SCCM) manually can be time-consuming and error-prone. PowerShell gives administrators the tools to automate repetitive processes, improve accuracy, and manage large environments more efficiently.
This hands-on training teaches you how to integrate PowerShell with SCCM to handle collections, deployments, operating system distribution, compliance, and reporting. By the end of the course, you’ll leave with practical scripts and techniques that save time and reduce effort in day-to-day administration.

The Microsoft 365 Mobility and Security course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role. This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In security management, you will examine all the common types of threat vectors and data breaches and how Microsoft 365’s security solutions address these security threats. These solutions include: use of the Zero Trust security model, Microsoft Secure Score, Azure Identity Protection, Exchange Online Protection, Microsoft Defender for Office 365, Privileged Identity Management, Safe Attachments, Safe Links, and Threat Intelligence services such as Attack Simulation training, Threat Explorer, Threat Trackers, and Microsoft Threat Protection. In compliance management, you will examine the key aspects of data governance, including Information Rights Management, message encryption, data loss prevention (DLP), in-place records management, creating DLP policies and policy tips, and Azure and Windows Information Protection. In Microsoft 365 device management, you will learn how to co-manage your Windows 10 devices, how to transition from Configuration Manager to Intune, and how to implement Windows Autopilot, Windows Analytics, and Mobile Device Management.

The Microsoft 365 Identity and Services course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role. This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Microsoft 365 management, and Microsoft 365 identity management. In tenant and service management, you will examine the key components of your Microsoft 365 tenant that must be planned for, implemented, and managed. This includes an introduction to the following Microsoft 365 platform services from the perspective of a Microsoft 365 Enterprise Administrator: Exchange Online, SharePoint Online, Microsoft Teams, and the Microsoft Power Platform components (Power Apps, Power Automate, Power BI, and Power Virtual Agents). In Microsoft 365 management, you transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity to Microsoft 365, managing Microsoft 365 Apps for Enterprise deployments, and configuring Office Telemetry and Workplace Analytics. In Microsoft 365 identity management, you will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to design and manage solutions for external access.

With more than 250,000 organizations worldwide and 85% of Fortune 500 companies relying on Microsoft® SharePoint® for collaboration and content management, its value in modern enterprise is undeniable. The SharePoint Online for Administrators course equips you to become a skilled administrator who can configure, optimize, and secure SharePoint Online within Microsoft 365 environments.
You’ll dive into SharePoint’s architecture with hands-on learning across site collections, user profiles, taxonomy setup, apps, and compliance tools. The course also emphasizes critical areas such as data connectivity, storage management, and search configuration to support seamless collaboration.

Did you know that 80% of Fortune 500 companies use SharePoint to power collaboration and manage content across teams? It’s a powerful platform—but without the right training, it’s easy to feel lost in the complexity. The 55215 SharePoint Online Power User Course helps you take control of your SharePoint sites with practical, hands-on instruction designed for real business users. You’ll learn how to build, organize, and manage sites that actually work for your team—while picking up best practices and learning what to avoid along the way. Through live demos and guided exercises, you’ll gain the skills and confidence to make SharePoint Online a productive, user-friendly hub for your organization.