Atlassian Incident Management Essentials
Description
An expert instructor will guide your team as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management.
Additional Course Information
Schedule and Pricing
Target Audience
- Jira Service Management project admins
- Incident management team lead
Pre-Requisites
Objectives
- List the stages of a major incident
- Create an ITSM project
- Set up the teams that will handle incidents
- Set up services
- Integrate other Atlassian and third-party tools
Course Delivery Modality
VILT
Duration in Hours
4
Credits Eligible
1
Course Vendor
Course Outline
- List the stages of a major incident
- Create an ITSM project
- Set up the teams that will handle incidents
- Set up services
- Integrate other Atlassian and third-party tools