Business Process Management Foundations

Description

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the roles needed to implement a business process management approach.
This course has been approved for 7 PDUs | 7 CDUs

Additional Course Information

Schedule and Pricing

Target Audience
The course is for anyone who needs to understand the basics of managing processes in their organization through a practical, easy-to-use framework. This course aligns with ABPMP®’s Guide to the BPM Common Body of Knowledge (BPM CBOK ®) and is part of the Business Process Management (BPM) certificate program.
Pre-Requisites
Objectives
  • Learn an industry-standard BPM approach
  • Identify various models and modeling notations that can be used to help you analyze the process.
  • Understand how to apply three basic design optimization principles in designing improved processes.
  • Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
  • List various process management technologies that can be used to manage business processes.
Course Delivery Modality
VILT
Duration in Hours
8
Credits Eligible
1
Course Vendor

Course Outline

Business Process Management (BPM) Overview

  • Terms and key concepts
  • BPM life cycle & framework
  • BPM critical success factors
  • Core BPM Roles

Business Process Modeling

  • Process modeling overview
  • Benefits of modeling
  • Common models

Business Process Analysis

  • Analysis steps
  • Tools & techniques to analyze processes
  • Value-added vs waste in process
  • Metrics and measures to analyze processes

Business Process Design

  • Introduction to process design principles
  • Process design principles
  • Business process improvement

Business Process Transformation Mgmt.

  • Process transformation
  • Models and stages of change
  • Overcoming resistance
  • Transformation tips

Business Process Performance Mgmt.

  • Case for monitoring processes
  • Business intelligence
  • BPM control plans
  • Metrics vs. measures