Managing Jira Service Projects

Description

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

Additional Course Information

Schedule and Pricing

Target Audience
  • Jira Service Management project admins
  • Service management leads
  • Managers
Pre-Requisites
Objectives
  • Configure and brand your customer portal
  • Create queues and SLAs for your service team
  • Use a linked knowledge base
  • Add participants to your service project
  • Automate common tasks
  • Create and administer service projects
Course Delivery Modality
VILT
Duration in Hours
8
Credits Eligible
1
Course Vendor

Course Outline

  • Configure and brand your customer portal
  • Create queues and SLAs for your service team
  • Use a linked knowledge base
  • Add participants to your service project
  • Automate common tasks
  • Create and administer service projects