Atlassian

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents’ fingertips.

An expert instructor will teach your team the most advanced Jira administration tasks using a business case study. Your team will learn how to configure issue types, fields, screens, workflows, sprints, boards, and schemes to meet your business requirements.

An expert instructor will teach your team foundational Jira administration skills. Your team will learn how to configure Jira, apply global permissions, create new projects, update workflows, and control access to your products. The instructor will use real-world business scenarios to teach your team tips and best practices to ensure their success as Jira administrators.

An expert instructor teach your team how to use Confluence by designing spaces — collections of related pages — that fit your team’s unique needs and goals. Your team will learn how to best organize and maintain their Confluence content so they can always find what they need. They’ll also learn how to control access to their content, declutter their space, create standardized content using templates and blueprints, and use macros to reduce the need for manual updates.

An expert instructor will teach your team how to manage Confluence for your organization and keep it running smoothly. Your team will learn how to manage users and groups and control permission settings, discover best practices for structuring and organizing content across multiple teams, and see real-world examples of how other administrators use Confluence to improve teamwork.

An expert instructor will teach your team how to effectively manage your organization’s enterprise assets (EAM) and IT assets (ITSM) and leverage your CMDB capabilities.

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

An expert instructor will guide your team as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management.

An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.

An expert instructor will teach your team advanced workflow features like conditions, validators, post functions, triggers, and properties. Your team will also learn about commonly used workflow configurations such as statuses and transitions and how to deal with complex workflow requirements. Then, your team will learn how to create custom workflows.

An expert instructor will teach your team how to use Jira automation to automate repetitive work tasks. Your team will explore the building blocks of automation rules, including triggers, conditions, actions, branch rules, and smart values. Then, they’ll learn how to create their own automation rules.

In this live team training class, your team will learn to create reliable forecasts and track current work with roadmapping for enterprise.

An expert instructor will teach your team the tasks and best practices needed to create, configure, and maintain company-managed projects in Jira and how to partner effectively with Jira administrators. Then, your team will explore topics that go beyond the scope of project admins: they’ll learn how project administration is tied to Jira administration and they’ll discover the importance of maintaining the health of the system as a whole.

Prepare to take the Atlassian Certified Associate — Jira Software Essentials certification exam by reviewing each exam topic with a live instructor. Earning the Jira Software Essentials certification proves you can manage your work in Jira software and collaborate efficiently with teams using the kanban and scrum agile frameworks. In this course, you’ll review the concepts and skills tested on the exam, including agile frameworks, basic Jira concepts and terms, Jira navigation, workflows, and boards. You’ll also review how to create and collaborate on issues, basic and advanced issue operations, the lifecycle of issues, and the similarities and differences between scrum and kanban boards.

In this course, an expert instructor will teach your team how to become more effective and efficient by fusing the principles of agile processes with Jira skills and practices. Your team will learn about kanban, scrum, and Jira essentials like searching, JQL, epics, and more. Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.